社交商务中消费者对价格的关注:零售服装的眼动追踪模式

Consumer attention to price in social commerce: Eye tracking patterns in retail clothing

JOURNAL OF BUSINESS RESEARCH · 2016
被引 111
人大 A-ABS 3

中文导读

通过眼动追踪实验,研究了在Facebook服装页面中,价格高低和可见性如何影响消费者的注视时间,发现价格与注视时间呈U型关系,且受购买对象性别影响。

Abstract

Although the literature establishes the importance of pricing in relation to traditional retailers and e-commerce, few studies consider its importance in social commerce. This study uses eye tracking to examine observational behavior as fixation time on price and the total fixation time on a Facebook page that displays clothing products. This study employs interventions both directly related (via different prices of clothes and price visibility) and indirectly related (via human models vs. mannequins) to the price label. Results show a U-shape function for fixations on price and total fixations on a page with respect to price for females who buy for themselves and males who buy for their partners. This finding points not only to the utilitarian position of price, but also to its informational role. This study introduces a conceptual framework for further research, focused on the mechanisms through which social commerce can lead to increased sales and profits.

社交商务眼动追踪消费者行为定价策略零售服装