Impact of Product and IT Open Innovation on Performance in Banking
基于开放创新理论和对18家银行管理者的访谈，通过126份问卷实证分析，发现银行主要通过客户、技术供应商等合作实施开放创新，显著提升产品创新、IT创新和运营绩效，且知识管理能力起调节作用。
Based on open innovation theory and interviews with managers of 18 banks,it re-developed and built open innovation strategy constitution in banking. It carried out an empirical analysis based on 126 questionnaires of sample banks,in order to investigate the impact of financial product and information technology open innovation on company performance. The results show that the banks implement the strategy of open innovation primarily through collaboration with customers,technological suppliers,financial institutions and research institutions,and open innovation significantly promotes product innovation,IT innovation and operational performance. However,there exist some minor differences in the participation extent and effects on performance among these partners. Knowledge management capability moderates the positive relationship between open innovation and performance. At the same time,product innovation and IT innovation have interactive effects on operational performance.