Making Data Speak: Lessons for Using Numbers for Solving Public Policy Puzzles
本文指出政府政策分析数量激增但信息利用不足的悖论，提出用数字解决政策问题的十大要点，强调分析师需用政策制定者能懂的语言沟通、处理分析中的模糊性、发现政策间合作机会，并回答政策制定者最关心的问题。
There is a vast increase in the production of policy analysis in government, but behind the rising volume is a deep paradox: We are generating information faster than we are devising strategies for hearing what it tells us and helping policymakers act on it. There are 10 big issues in using numbers for solving policy problems, and they lead to important lessons: Analysts need to speak in a language that policymakers can understand, capture the inevitable ambiguity of analysis without muddying their message, use analysis to help policymakers discover the opportunities for collaboration across interrelated policies, and speak to the questions that policymakers most want to have answered, instead of the questions they most want to study. These are the keys to defining what an information‐age government truly means.