Human resource management innovation in health care: the institutionalisation of new support roles
基于访谈数据，研究了医疗领域两种新工作角色的建立过程，分析了其制度化的微观机制、脆弱性及关键行动者的作用。
This article draws upon the notion of an ‘HRM innovation’ to explore the development of two new work roles in different health‐care settings. Arguing that the establishment of a new work role represents a distinctive form of HRM innovation, the article elaborates on and refines an influential theoretical model on how and why such roles become institutionalised. Principally, based on interview data from key actors actively engaged with the new roles, the article elaborates by focusing on underdeveloped features of this theoretical model, identifying a range of micro‐processes underpinning the emergence and acceptance of the new work roles. In refining, the article highlights the fragility of new work roles, the contribution of key actors to their development and the interaction between workplace, organisation and system‐level processes in their emergence and acceptance.