The World Bank’s approach to public sector management for 2011–2020: proposals to push forward the debate
本文为世界银行2011-2020年公共部门管理方法的辩论提供贡献，提出了一个基于行政改革、现实世界和绩效三个关键概念的行动框架，强调考虑公共服务的实际工作流程对改革成功的重要性。
This article is a contribution to the debate raised in the special issue of the International Review of the International Institute of Administrative Sciences (IIAS) (Volume 79(3)) devoted to the World Bank’s approach to public sector management for 2011–2020. We offer a methodological framework for action that builds on the definitions we have chosen of three key concepts used by several authors: ‘administrative reform’, the ‘real world’ and the ‘performance’ of administrations. The proposed model suggests an inductive-style methodological approach, taking into account the challenges that the World Bank has set itself to secure the successful implementation of its strategy. Points for practitioners The success of administrative reforms very much depends on the consideration given to the different mechanisms that regulate the actual workflow in public services. The article shows how this flow is characterised by multiple methods of regulation whose nature and configuration vary from one administration to another, and offers a way of managing reforms that duly takes this into account. The focus is on the professionalism of the practitioners in this field.