IT outsourcing as strategic partnering: the case of the UK Inland Revenue
通过英国税务局的案例，研究IT外包中三个关键维度（外包内容、合同、关系）及背后的过程与管理问题，帮助理解如何将外包从资源获取转向战略伙伴关系。
The information systems (IS) literature, and the industry sectors confronted with information technology (IT) outsourcing, are beginning to perceive IT outsourcing as more than just a necessary organizational resource-acquisition venture. Instead organizations have begun to consider vendors as their partners, causing many companies to enter into more intricate deals that include both contractual and informal issues. In light of these developments, a growing concern with forming closer client–vendor relationships has evolved for both vendors and clients. This paper explores, in the context of a case study, three critical dimensions emerging from previous studies. These are: what is outsourced; the contract; and the relationship dimension. We also explore the process and management issues underlying these dimensions. The investigation is enabled through two analytical frameworks, one proven in previous research, one exploratory, but both specifically developed for IT outsourcing arrangements.