Methods for delivering complex social services: exploring adaptive management and regulation in the Australian National Disability Insurance Scheme
以澳大利亚国家残疾保险计划为例，研究在新公共治理背景下如何通过适应性系统架构支持政策实施中的风险承担和实验，对公共管理者设计复杂服务改革有参考价值。
In the wake of new public management, and with the emergence of new public governance, a number of challenges remain unsolved in the field of public service governance and management. In this paper, we use the example of the Australian National Disability Insurance Scheme to show how we might deal with the design and implementation of a public service reform within the context of new public governance. We argue that governments need to develop greater openness to risk and policy experimentation during implementation. We therefore propose an adaptive system architecture that could support such risk taking.