Rational Inattention and Organizational Focus
研究了组织中的最优沟通流,发现注意力稀缺时,组织应只协调少数高绩效、高适应性的任务,为管理文献中企业聚焦核心能力的观点提供了微观基础。
This paper studies optimal communication flows in organizations. A production process can be coordinated ex ante, by letting agents stick to a prespecified plan of action. Alternatively, agents may adapt to task-specific shocks, in which case tasks must be coordinated ex post, using communication. When attention is scarce, an optimal organization coordinates only a few tasks ex post. Those tasks are higher performing, more adaptive to the environment, and influential. Hence, scarce attention requires setting priorities, not just local optimization. Our results provide microfoundations for a central idea in the management literature that firms should focus on a limited set of core competencies.