Crisis management under sanctions: Avoiding clinical death
研究了DHL在联合国制裁和前南斯拉夫解体危机中，如何通过持续且特定的危机管理，成为唯一继续在塞尔维亚和黑山运营的国际快递公司。
Global courier companies, also referred to as international air express networks, are known for their complex logistics and information structures. Like all complex systems, they are sensitive to external disruptions unique to Yugoslav reality: civil war, economic sanctions, transport blockade. Outlined are the experiences of DHL WORLDWIDE EXPRESS in managing crisis situations brought about by the disintegration of Yugoslavia and United Nations sanctions. Out of seven international courier operators active in former Yugoslavia, only DHL WORLDWIDE EXPRESS managed to continue operating in Serbia and Montenegro after the implementation of UN Resolutions 757 (1992) and 820 (1993). DHL believes this to be the result of continued and specific crisis management.