Employee motivation in product-service system providers
研究了产品服务系统供应商中内在和外在激励因素对员工激励的影响，发现工作满足感和技能发展等内在因素尤为重要，组织需通过灵活性和绩效反馈来营造高激励环境。
This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of product-service systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important insights on the implementation of a servitisation strategy.