繁文缛节对程序满意度的负面影响

The negative effect of red tape on procedural satisfaction

Public Management Review · 2016
被引 76
ABS 4

中文导读

通过在线实验,发现繁文缛节会降低程序满意度,且对政治保守者影响更大,证实了繁文缛节的病理性质。

Abstract

In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also find support for a statistically significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.

政治学心理学社会心理学公共管理