Institutional Complexity in Turbulent Times: Formalization, Collaboration, and the Emergence of Blended Logics
基于纵向比较研究，探讨组织在环境动荡中如何通过正式化与协作的结构化互动来调和制度复杂性，并提出了一个解释组织变革的过程模型。
This paper explores how organizations dealing with institutional complexity manage internal tensions triggered by environmental turbulence. Based on a longitudinal, comparative study, we extend previous research that has identified collaboration and formalization as possible mechanisms to reconcile organizational tensions in such situations. We show that neither of these mechanisms is sufficient in itself to resolve tensions. Rather, it is the structured interaction between collaboration and formalization that allows organizations to successfully blend logics and reconcile their conflicting demands. On the basis of our findings, we develop a process model that explains how organizations change in response to environmental turbulence.