风险(误)感知:当更大风险降低风险估值时

Risk (Mis)Perception: When Greater Risk Reduces Risk Valuation

Journal of Consumer Research · 2016
被引 22
FT 50UTD 24ABS 4★

中文导读

研究发现,在已有较大风险(如癫痫发作)的选项中添加较小风险(如鼻塞),反而会降低人们对整体风险的评估,使选项看起来更安全或更不吸引人,这对理解消费者风险判断有重要启示。

Abstract

Abstract The authors show that the value of a risky option decreases upon addition of risky prospects of the same valence. For instance, a medical drug with a potential side effect of seizures is viewed as less threatening when it also has smaller potential side effects, such as congestion and fatigue; travel insurance covering serious injury is viewed as less attractive when it also covers minor ailments; a lottery offering a chance to win an iPad is viewed as less attractive when it also offers a chance to win smaller prizes. As a result, consumers can perceive normatively more dangerous (beneficial) options to be less dangerous (beneficial) and normatively less dangerous (beneficial) options to be more dangerous (beneficial). This effect arises because people believe that larger prospects (e.g., seizures) are less likely than smaller prospects (e.g., congestion). Therefore, inclusion of smaller prospects by contrast makes a larger prospect appear less likely, which in turn reduces the perceived value of the risky option. Thus, this effect arises only when smaller prospects are added to a larger prospect, and only when the prospects are probabilistic. Cognitive load and feelings of personal control also moderate the effect.

行为经济学风险感知决策心理学消费者行为