笑点:工作二人组中的笑声模式与有效性

A Laughing Matter: Patterns of Laughter and the Effectiveness of Working Dyads

ORGANIZATION SCIENCE · 2016
被引 16
人大 AFT50UTD24ABS 4*

中文导读

研究团队二人组中笑声模式(共享笑声与不共享笑声)对开放沟通和团队有效性的影响,发现一方笑得多而另一方不笑时沟通更开放、团队更有效,且宜人性通过增加共享笑声降低有效性。

Abstract

Poor communication in teams has been found to result in disappointing team performance. Integrating research on team communication and laughter, we tested hypotheses about the relationship between working dyads’ patterns of laughter and their open communication and effectiveness. We examined two patterns of laughter: shared laughter occurs when both individuals laugh frequently in a dyad, and unshared laughter occurs when one individual in a dyad laughs frequently, but the other does not. Using data collected from 93 flight simulations in two aviation courses, we found that dyads engage in more open communication and are more effective when one member laughs frequently, but the other member does not. In addition, we found that the agreeableness of a dyad member reduces team effectiveness by increasing the likelihood of shared laughter. These results highlight the important role of laughter in team interactions and expand the growing literature on the role of emotions in teams.

团队沟通情绪心理学社会心理学组织行为学