Is it ok to care? How compassion falters and is courageously accomplished in the midst of uncertainty
指出组织文献中关于同情的理论未能充分解释为何同情在某些工作情境中容易发生而在其他情境中则不然，通过强调痛苦和同情的基本不确定性，提出不确定性如何抑制同情过程，并将同情视为勇气的表现，最后讨论了组织支持的重要性。
This article elaborates the organizational literature’s process theory of compassion – an empathic response to suffering – which falls short of adequately explaining why and how compassion unfolds readily in some workplace situations or settings but not in others. We address this shortcoming by calling attention to the basic uncertainty of suffering and compassion, demonstrating that this uncertainty tends to be particularly pronounced in organizational settings, and presenting propositions that explain how such uncertainty inhibits the compassion process. We then argue that understanding the accomplishment of compassion in the midst of uncertainty necessitates regarding compassion as an enactment of courage, and we incorporate insights from the organizational literature on everyday courageous action into compassion theory. We conclude with a discussion of implications in which we underscore the importance of organizational support for the expression of suffering and the doing of compassion, and we also consider directions for future research.