面向公民中心公共服务的双环学习社交媒体文本分析框架：地方政府Facebook使用的案例研究

A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use

• Christopher G. Reddick 通讯
• Akemi Takeoka Chatfield
• Adegboyega Ojo