被抛弃效应:前因、机制及对偏好的后果

The Jilting Effect: Antecedents, Mechanisms, and Consequences for Preference

Journal of Marketing Research · 2016
被引 8
FT 50UTD 24ABS 4★

中文导读

研究当人们渴望一个理想选项却最终无法获得时(被抛弃),如何影响他们对现有选项和其他选项的偏好,通过四组实验验证该效应并排除其他解释。

Abstract

This research explores how the experience of a jilt—the anticipation and subsequent inaccessibility of a highly desirable, aspirant option—influences preference for incumbent and non-incumbent options. The authors conceptualize jilting as a multi-stage process, which consists of a pre-jilt anticipatory phase that is initiated on the introduction of an aspirant option and a post-jilt phase that is initiated when the aspirant option becomes inaccessible. They show that during the anticipatory phase, a process of denigration specific to the incumbent option is engendered. The subsequent jilt elicits a negative emotional response. During the affectively charged post-jilt phase, preference shifts away from the now-denigrated incumbent option, yielding a jilting effect. In four field and laboratory studies, the authors establish this jilting effect, rule out alternative accounts, and discuss the theoretical and managerial implications of the findings.

消费者行为决策心理学市场营销