Critical Social Determinants of Patients' Satisfaction in Busia County Referral Hospital, Kenya
调查了肯尼亚布西亚县转诊医院门诊患者的满意度水平，发现84%的患者满意，年龄、居住地、性别和婚姻状况是显著预测因素。
Patients have specific desires for services when they visit hospitals. However, inadequate attention to their needs may result in patients' dissatisfaction. Preliminary reports indicated patients' dissatisfaction with outpatient healthcare services provided at Busia county referral Hospital. This facility also lacked a routine system for assessing patients' satisfaction with the services rendered. The study aimed to assess the levels and individual determinants of client satisfaction with outpatient healthcare services at Busia County Referral Hospital using a cross-sectional study. Systematic random sampling method was used to attain a sample of 400 respondents. A pre-tested structured questionnaire was used to conduct interviews. Descriptive statistics, principal axis factoring and multiples regression was adopted for analysis. Approximately 84% of the respondents reported to be satisfied with outpatient healthcare services. Respondents' socio-demographic characteristics accounted for 8.8% of the variation in general outpatient satisfaction. Age of the respondents, place of residence, gender and marital status emerged as significant predictors of general outpatient satisfaction (p<0.05). The study concludes and recommends that although majority of respondents reported satisfaction with outpatient healthcare services, the hospital service providers should work hard, to win the interests of the patients and have an environment that better fits the expectations of all patients regardless of their age, gender, marital status and place of residence.