区分B2B信息质量、系统质量和服务结果质量对信任与不信任的影响
Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust
Journal of Strategic Information Systems · 2017
被引 172
ABS 4
- D. Harrison McKnight
- Nancy K. Lankton 通讯
- Andreas I. Nicolaou
- Jean Price
B2B营销服务质量信任与不信任信息系统