我们之间的空间:矛盾与冷漠职场关系的社会功能情绪视角

The Space Between Us: A Social-Functional Emotions View of Ambivalent and Indifferent Workplace Relationships

JOURNAL OF MANAGEMENT · 2017
被引 170
人大 AFT50ABS 4*

中文导读

整合多学科视角,聚焦职场中普遍但被忽视的矛盾与冷漠关系,从来源、结果、动态和测量四方面梳理文献,并引入情绪的社会功能视角,为未来研究提供方向。

Abstract

Workplace relationships are a cornerstone of management research. At the same time, there remain pressing calls for work relationships to be front and center in management literature, demanding an organizationally specific “relationship science.” This article addresses these calls by unifying multiple scholarly fields of interest to develop a comprehensive understanding of interpersonal workplace relationships. Specifically, in this review, we move beyond the tendency to pit positive and negative relationships against each other and, instead, spotlight theory and research associated with ambivalent and indifferent relationships, which are prevalent and impactful yet persistently understudied. We organize our review into four streams: sources, outcomes, dynamics, and measurement. We then advance existing workplace relationships literature by integrating the social functions of emotions perspective. In doing so, we move beyond the positive–negative dichotomy by implicating discrete emotions and their interpersonal functions for workplace relationships. We conclude by offering an agenda for future scholarship.

组织行为学职场关系情绪管理人际关系