The management of discipline and grievances in British workplaces: the evidence from 2011 WERS
本研究检验了英国吉本斯争议解决审查的假设与建议，发现争议解决正式化持续且与争议或法庭案件水平关联不强，调解补充而非取代正式化。
Abstract This study tests the assumptions and prescriptions of the Gibbons' Review of dispute resolution in the UK. Contrary to these, the formalisation of dispute resolution has continued and is not strongly related to the level of disputes or tribunal cases nor is the use of mediation which is complementing not replacing formalisation.