服务员工和其他顾客对顾客不友好行为的影响
The influence of service employees and other customers on customer unfriendliness
Journal of the Academy of Marketing Science · 2016
被引 0
FT 50ABS 4★
- Arne K. Albrecht
- Gianfranco Walsh
- Simon Brach
- Dwayne D. Gremler
- van Erica Herpen
服务营销顾客行为社会规范服务管理