The Role of Executive Symbolism in Advancing New Strategic Themes in Organizations: A Social Influence Perspective
从社会影响理论出发，分析高管象征性行为（如主题对齐符号和主题静音符号）如何影响员工对新战略主题的反应，并指出对主题持反对态度的员工几乎不会因象征性行为而改变态度。
Contributing to the sensegiving literature and organizational change literature, we set forth a theory for predicting the relative effectiveness, or ineffectiveness, of executive symbolism in advancing new strategic themes (specific new priorities) in organizations. Unpacking the concept of executive symbolism and describing why executive actions carry symbolic significance, we primarily assess the “theme-aligned symbolic action”—an executive action undertaken with the intention of sending a message in support of some new theme. We draw from social influence theory to develop an integrated set of propositions for predicting members’ reactions, or affective responses, to such actions. The predictive factors include attributes of the action itself, the reputation of the executive, and predispositions of respective members to the theme. As an outgrowth of this analysis, we conclude that theme-aligned symbols, no matter how artful, will almost always be ineffective in eliciting positive reactions from members who are antagonistic toward the theme. In turn, we introduce the concept of the “theme-muting symbol”— a symbolic action intended to minimize the prominence or apparent implications of a new theme—and we place this concept in the social influence framework as well. We discuss practical implications and present an agenda for future research.