On Corporate Social Responsibility, Sensemaking, and the Search for Meaningfulness Through Work
从个人视角出发,提出意义建构是员工通过企业社会责任寻找工作意义的核心机制,解释了员工为何以不同方式体验CSR并产生不同结果,对管理者和研究者理解CSR的个体效应有启发。
Corporate social responsibility (CSR) focuses on many types of stakeholders and outcomes, including stakeholders outside of the organization and outcomes that go beyond financial results. Thus, CSR expands the notion of work to go beyond a task, job, intraindividual, intraorganizational, and profit perspective and provides an ideal conduit for individuals to seek and find meaningfulness through work. We adopt a person-centric conceptualization of CSR by focusing on sensemaking as an underlying and unifying mechanism through which individuals are proactive and intentional agents who search for and find meaningfulness through work. Our conceptualization allows us to understand variability in CSR effects due to variability in employee sensemaking and the meaningfulness employees experience from CSR; highlight synergies across disconnected theories and streams of research originating in different disciplines and at the intraindividual, intraorganizational, and extraorganizational levels of analysis; and propose new research directions for the future in the form of propositions and research questions. By using sensemaking as a unifying underlying process, the proposed conceptualization explains how individuals find meaningfulness through work and, consequently, when and why employees experience CSR in a particular manner—resulting in more or less positive outcomes for themselves, their organizations, and external stakeholders. Our proposed model could also be used in other individual-level research domains that would benefit from (a) placing people and their search for meaningfulness center stage and (b) focusing on the role that same-level and cross-level interactions among intraindividual, intraorganizational, and extraorganizational sensemaking factors play in the process.