(政治)营销情境下转发行为的前因研究

Antecedents of Retweeting in a (Political) Marketing Context

Psychology and Marketing · 2017
被引 39
ABS 3

中文导读

使用CHAID决策树方法分析Twitter数据,发现高粉丝数和负面情绪能预测转发,恐惧诉求和支持他人的内容转发率高,而提及个人生活的内容转发率低。

Abstract

ABSTRACT Word of mouth disseminates across Twitter by means of retweeting; however, the antecedents of retweeting have not received much attention. We used the chi‐square automatic interaction detection (CHAID) decision tree predictive method (Kass, ) with readily available Twitter data, and manually coded sentiment and content data, to identify why some tweets are more likely to be retweeted than others in a (political) marketing context. The analysis includes four CHAID models: (1) using message structure variables only, (2) source variables only, (3) message content and sentiment variables only, and (4) a combined model using source, message structure, message content, and sentiment variables. The aggregated predictive model correctly classified retweeting behavior with a 76.7% success rate. Retweeting tends to occur when the originator has a high number of Twitter followers and the sentiment of the tweet is negative, contradicting previous research (East, Hammond, & Wright, ; Wu, ) but concurring with others (Hennig‐Thurau, Wiertz, & Feldhaus, ). Additionally, particular types of tweet content are associated with high levels of retweeting, in particular those tweets including fear appeals or expressing support for others, while others are associated with very low levels of retweeting, such as those mentioning the sender's personal life. Managerial implications and research directions are presented. We make a methodological contribution by illustrating how CHAID predictive modeling can be used for Twitter data analysis and a theoretical contribution by providing insights into why retweeting occurs in a (political) marketing context.

社交媒体营销政治传播口碑传播数据挖掘