How do we understand worker silence despite poor conditions – as the actress said to the woman bishop
研究了英国女性神职人员和女演员在恶劣工作条件下选择沉默而非表达不满的现象,提出扩展的忠诚概念作为关键中介因素,并探讨职业意识形态如何将沉默正面化。
This article considers the customary choice of silence over voice of two groups of UK workers – women clergy and women actors – who routinely tolerate poor quality conditions rather than express dissatisfaction. We argue that a key mediating factor is an expanded version of Hirschman’s (1970) concept of loyalty. The article considers how occupational ideologies facilitate loyalty as adaptation to disadvantage in ways that discourage voice, in framing silence as positive. Consequently, we also identify this type of loyalty as potentially salient in understanding silence in other occupations. A descriptive model comparing strength of occupational ideology and voicing of dissatisfaction is outlined, and through discussion of findings the article offers conceptual refinements of loyalty in accounting for worker silence.