Boundaried Caring and Gendered Emotion Management in Hospice Work
基于美国西南部临终关怀工作者的质性数据，研究发现优质护理叙事中包含倾听、真正关怀、保持冷静和维持边界等情绪管理技能，且这些技能在男女工作者身上的描述存在性别化差异，男性被认为拥有更广泛的技能范围，而女性不被描述为拥有最重要的边界维持技能。
Caring work, which is premised on caring for and caring about recipients, involves a great deal of emotion management. Feeling rules shape expectations about emotion management and are informally shared through workers’ narratives about quality work. Using qualitative data from hospice workers in the southwestern US, I find that narratives of quality within hospice include emotion-management skills such as listening, truly caring, keeping calm and maintaining boundaries. Through an analysis of how workers discuss and map skills onto individual women and men co-workers, this article highlights two gendered patterns. First, even when women and men are thought to share high-quality skills, the ways these skills are described reinforce naturalistic understandings of gender. Second, men are seen to hold a broad range of emotion-management skills, but women are not described as holding the most important emotion-management skill: keeping boundaries. Understanding this differential application of emotion-management skills helps us to understand how gender and gender inequality are reproduced within caring work.