Innovation failure in the eye of the beholder: towards a theory of innovation shaped by competing agendas within higher education
研究了高等教育中因专业主义和市场逻辑冲突导致的创新失败案例，通过混合方法分析学生对技术创新的态度和行为，提出公共服务创新的双重类型：专业驱动和消费主义驱动。
This paper examines a case of perceived innovation failure in higher education, a service dominated by conflicting institutional logics of professionalism and markets. Through a mixed methodology investigating student attitudes to, and behaviour around, technological innovation, the paper makes a contribution to the public service innovation literature by focusing on duality in innovation outcomes. This is suggestive of an innovation typology in public services: professionalism-driven and consumerism-driven innovation.