Advancing interests through informal voice: a study of professional workers in Sri Lanka's knowledge outsourcing sector
研究早期职业专业工人如何通过非正式发声挑战“理想员工期望”，揭示权力动态和渐进式工作条件改善，对关注员工权益和组织文化的学者有参考价值。
Drawing on a rhetorical approach, this article examines how early career professional workers challenge ‘ideal worker expectations’ through informal voice. Informal ‘voice’ is shown as a powerful way of advancing workers' interests, leading to incremental changes that improve their conditions of work. Striking are the power dynamics underpinning informal voice. Highlighting how ideal worker expectations are continuously legitimised and de‐legitimised as employees and their managers rhetorically engage with each other, ideal worker expectations are theorised as a process while illuminating a pluralistic, contextualised view of organisational culture shaped by the past, present and anticipated future.