International rankings of government performance and source credibility for citizens: experiments about e-government rankings in the UK and the Netherlands
通过英国和荷兰的实验发现,国际组织(如联合国)发布的政府绩效排名比本国政府发布相同信息更能让公民相信其真实性,并提升对政府绩效的评价。
International organizations are an alternative to national governments as a source of information for citizens about governments’ performance. Experiments about high UK e-government performance reported in an international ranking find a United Nations (UN) source increases citizens’ perceptions of the truthfulness of reported performance and increases perceived high performance compared to national government reporting identical information. The UN source also has higher perceived honesty, helpfulness and knowledgeability. A replication experiment in the Netherlands generalizes the finding about perceived higher truthfulness. International sources boost the credibility of information about high performance, improving citizens’ perceptions of national governments.