The interplay between information practices and information context: The case of mobile knowledge workers
基于对31位移动知识工作者的深度访谈,识别出五种主要信息实践,并揭示信息实践与工作情境相互构建的关系,对理解新型工作模式下的信息行为有参考价值。
The knowledge workforce is changing: global economic factors, increasing professional specialization, and rapid technological advancements mean that more individuals than ever can be found working in independent, modular, and mobile arrangements. Little is known about professional information practices or actions outside of traditional, centralized offices; however, the dynamic, unconventional, and less stable mobile work context diverges substantially from this model, and presents significant challenges and opportunities for the accomplishing of work tasks. This article identifies 5 main information practices geared toward mobilizing work, based on in‐depth interviews with 31 mobile knowledge workers (MKWs). It then uses these 5 practices as starting points for beginning to delineate the context of mobile knowledge work. We find that the information practices and information contexts of MKWs are mutually constitutive: challenges and opportunities of their work arrangements are what enable the development of practices that continually (re)construct productive spatial, temporal, social, and material contexts for work. This article contributes to an empirical understanding of the information practices of an increasingly visible yet understudied population, and to a theoretical understanding of the contemporary mobile knowledge work information context.