IMPROVEMENT OF IN-STORE DELIVERY BY APPLYING THE DMAIC MODEL
研究了泰国ABC家装建材公司店内配送流程耗时过长的问题，通过DMAIC模型识别问题并制定改进方案，显著缩短了拣货和等待时间。
This study aims to identify and correct problems in the in-store delivery process at the ABC Home and Construction Appliances Company in Thailand. Too much time was involved, from the customer placing a sales order at the warehouse to collecting goods at the pick-up point. These problems caused often considerable waits for those customers who had chosen to collect their goods themselves. The DMAIC model has been used to identify existing problems and improve the current process of the in-store delivery process. The methodology includes observation, interviews, and shared problem-solving. With an action plan, including KPIs, the picking process and waiting time are significantly reduced. Recommendations are made to ensure that the process remains in the improved state and is continually reviewed.