Employees are satisfied with their benefits, but so what? The consequences of benefit satisfaction on employees’ organizational commitment and turnover intentions
基于社会交换和组织支持理论，研究了福利满意度三个维度通过感知组织支持对组织承诺和离职意向的影响，发现感知组织支持起中介作用，但不同维度影响路径不同。
Firms are increasing their efforts to offer benefits that satisfy their employees. However, the attitudinal and behavioral consequences of such satisfaction remain unclear. This article draws on the social exchange perspective and organizational support theory to examine the consequences of three dimensions of employees’ benefit satisfaction on organizational commitment and turnover intention, by considering the mediating effect of perceived organizational support (POS). A hypothesized model is developed and tested using partial least squares analysis on a sample of 870 employees working in Spanish firms. The results show that three dimensions of benefit satisfaction contribute to the development of POS, and that POS mediates their effects on organizational commitment. However, only benefit determination and benefit administration satisfaction have an effect on turnover intention, through the mediation of POS and organizational commitment.