Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance
在一家零售连锁店进行实地实验，发现信息共享系统平均未显著提升员工创造力、敬业度或财务绩效，但在高频使用、竞争较少或需求多样化的门店中效果更好。
ABSTRACT Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording employees’ creative work affected the quality of creative work, job engagement, and financial performance. We found that, on average, this system did not have a significant effect on any of these outcomes. However, it significantly improved the quality of creative work in stores that had accessed the system more frequently and in stores with fewer same‐company nearby stores. It also improved creative work and job engagement in stores in divergent markets, where customers needed more customization. We found weak evidence of better financial results where salespeople had lower creative talent before the system was introduced. Our findings shed light on those conditions in which information sharing systems affect employees’ creative work.