Return Time Leniency in Online Retail: A Signaling Theory Perspective on Buying Outcomes
研究在线零售中退货时间宽限对购买结果的影响，从信号理论角度解释延长退货窗口的经济学含义，帮助零售商理解退货政策设计。
ABSTRACT Merchandise return policies (MRPs) have long been an important area of interest for operations and supply chain management researchers, who have identified some key advantages and disadvantages of offering comprehensive and convenient return policies. However, there is a lack of rigorous scholarship on one key dimension of MRPs—return time leniency. Understood as the amount of time that buyers have within which to return purchased items, return time leniency is often considered one of the leading indicators of a retailer's MRP friendliness. In the current study, we extend prior work on MRPs by introducing a signaling theory perspective to return time leniency. This allows us to develop a more nuanced interpretation of the underlying economics associated with extending the window of time during which returns are accepted. We do so by positioning our study in a retail context where such issues are highly important to consumers—online retail.