协作消费的三方框架:参与者的动机、活动与资源及能力

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

JOURNAL OF BUSINESS RESEARCH · 2017
被引 538 · 同刊同年前 1%
人大 A-ABS 3

中文导读

提出一个三方框架,分析协作消费中平台、服务提供者和顾客的动机、活动与资源能力,并界定协作消费与相关概念的区别,为研究者提供未来方向。

Abstract

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.

共享经济协作消费平台经济消费者行为