Desktop video conferencing in virtual workgroups: anticipation, system evaluation and performance
研究技术接受模型在桌面视频会议采纳过程中的适用性，发现用户对系统的积极预期会带来更高的满意度和更好的工作绩效。
Abstract. This study investigates the applicability of the technology acceptance model (TAM) to the process of adoption of desktop video conferencing (DTVC). In this study, we create virtual office environments using DTVC and then examine how our participants interact with each other using the DTVC medium. Specifically, we examine the effect of users' anticipated system utility on actual system satisfaction, and in turn, system satisfaction on their workgroup performance. As in other applications of the TAM model, we find that those participants that anticipated DTVC in a positive manner were more likely to evaluate it positively after using it and were more likely to perform well during their use of the system.