Street-level new public governances in integrated services-as-a-system
研究了八个城市中街头层面的公共服务整合，提出服务即系统框架，分析健康与社会照护整合中的新公共治理，发现文化和背景影响治理形式，但用户参与共同设计和生产是核心驱动力。
The paper explores the emergence of street-level public service integration in eight cities, in five countries using a new framework: services-as-a-system to explore new public governances in health and social care integration. Data is analysed from eight cities in six countries (Australia, Canada, The Netherlands, Spain, UK, and USA) gathered in over 100 semi-structured interviews with key agents. We show that whilst culture and context shape the form and processes of governances there are underlying processual drivers of new public governances, in particular where users are involved in the co-design and co-production of integrated services.