零售销售人员顾客导向与销售导向及销售经理情绪感知能力：多层次方法

Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions: A multi-level approach

• Selma Kadić‐Maglajlić 通讯
• Milena Micevski · 维也纳大学
• Maja Arslanagić-Kalajdžić
• Nick Lee · 华威大学