Perceived Organizational Red Tape and Organizational Performance in Public Services
研究分析了丹麦高中教师和校长感知的组织繁文缛节与客观绩效数据的关系，发现员工感知的繁文缛节与绩效有微弱负相关，而管理者感知则无显著关系。
Abstract The claim that perceived organizational red tape hampers public services has become a central theme in public administration research. Surprisingly, however, few scholars have empirically examined the impact of perceived red tape on organizational performance. This article empirically analyzes how perceived organizational red tape among managers and frontline staff relates to objectively measured performance. The data consist of survey responses from teachers and principals at Danish upper secondary schools combined with grade‐level administrative performance data. Based on theories of red tape and motivation crowding, the authors hypothesize that perceived organizational red tape reduces performance within such organizations. The empirical result is a small negative relationship between staff perception of red tape and performance and no relationship between manager‐perceived red tape and performance .