Positive and negative assessment center feedback in relation to development self-efficacy, feedback seeking, and promotion.
研究管理评估中心的正负反馈如何通过影响员工自我效能和寻求反馈行为，最终关联到晋升结果，并发现社会支持和能力信念能缓冲负反馈的负面影响。
In this field study we examined both positive and negative developmental feedback given in managerial assessment centers in relation to employees' self-efficacy for their ability to improve their relevant skills assessed in the centers, the extent to which they sought subsequent feedback from others at work, and the career outcome of being promoted to a higher level position within the organization. We found that feedback was related to self-efficacy for improvement which was in turn positively related to feedback seeking, which was positively linked to the career outcome of promotion (e.g., feedback leads to self-efficacy for improvement leads to feedback seeking leads to promotion). In addition, we tested boundary variables for the effects of feedback in this model. Both social support for development and implicit theory of ability moderated the effects of negative feedback on self-efficacy. Having more support and believing that abilities can be improved buffered the detrimental impact of negative feedback on self-efficacy. We discuss implications for theory, future research and practical implications drawing upon literature on assessment centers, feedback and feedback seeking, employee development and career success. (PsycINFO Database Record