Workplace spirituality buffers the effects of emotional labour on employee well-being
研究基于资源保存理论，发现工作场所灵性能缓冲表面表演对主观幸福感的负面影响，但对深层表演无调节作用，为服务行业员工情绪管理提供新视角。
This research examines how workplace spirituality buffers the detrimental relationship between emotional labour and subjective well-being among two samples of service workers in the United States and southern China. Drawing on conservation of resources theory, we found that the negative relationship between surface acting and subjective well-being was moderated by workplace spirituality. Specifically, employees with high spirituality were buffered from the harmful effects of surface acting on subjective well-being, whereas employees with low spirituality were not. We found no evidence of a moderating effect on the relationship between deep acting and subjective well-being. These findings shed light on individual differences that influence the emotional labour process and expand our knowledge of cross-cultural similarities and differences in emotion management.