Process Change Using ARIS: the Case Study of a Croatian Insurance Company
探讨信息技术与业务流程变革的关系，总结流程建模工具特征，并通过一家克罗地亚保险公司的案例，分析其使用ARIS工具的实际经验。
Growth in Business process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, placing them within an empirically derived framework. Furthermore, it examines the case study of Croatian insurance company, analyzing and discussing its practical experience in using ARIS business process modelling tool.