Explaining Post-Implementation Employee System Use and Job Performance: Impacts of the Content and Source of Social Network Ties1
研究企业系统实施后，员工社交网络中的建议关系和阻碍关系、朋友和熟人来源如何交互影响系统深度使用和工作绩效，基于对145名员工及其主管的纵向调查。
This paper draws from communication research and negative asymmetry theory to examine how employee social network ties at work affect deep structure use and job performance in the context of an enterprise system (ES) implementation. Specifically, we examine how the content (i.e., advice and impeding) and source (i.e., friends and acquaintances) of social network ties interact with one another to influence both deep structure use of the new ES and employee job performance. A longitudinal field study was conducted, with data collected from 145 employees and their supervisors in a business unit of a large multinational telecommunications firm. Results show that both source and content of social network ties influenced deep structure use of the new ES as well as employee job performance. This work contributes to the ES implementation literature by examining the influence of both positive and negative social ties. This work also identifies an important boundary condition of negative asymmetry theory by showing that not all negative stimuli influences behavior equally.