The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes
研究了过程、结果和规范三种控制形式如何影响员工对组织的信任，以及信任是否提升任务绩效和组织公民行为，基于新加坡专业服务公司的数据。
This study examined how organizational control is related to employees' organizational trust. We specifically focus on how different forms of control (process, outcome, and normative) relate to employees' trust in their employing organizations and examine whether such trust in turn relates positively to employee job performance (task performance and organizational citizenship behavior). In addition, and in response to the recommendations of past research, we examined these relationships in a high control and compliance-based cultural context. Using data from 105 employee-supervisor dyads from professional services firms in Singapore, we find support for our hypothesized model. The implications of the results for theory and practice, and directions for future research, are discussed.