购买、抵制、投诉与争议的政治学:对Jung、Garbarino、Briley和Wynhausen研究项目的扩展

The Politics of Buying, Boycotting, Complaining, and Disputing: An Extension of the Research Program by Jung, Garbarino, Briley, and Wynhausen

Journal of Consumer Research · 2017
被引 37
FT 50UTD 24ABS 4★

中文导读

研究发现,自由派比保守派更倾向于因政治原因购买或抵制产品,并更频繁地投诉和争议,这扩展了政治心理学在消费者行为领域的应用。

Abstract

Abstract Research in political psychology indicates that liberals are less motivated than conservatives by epistemic, existential, and relational needs to reduce uncertainty, threat, and social discord, and are therefore more prone to challenge the status quo. In a compelling extension of this work into the field of consumer behavior, Jung, Garbarino, Briley, and Wynhausen (this issue) demonstrate that people residing in more liberal (vs. conservative) areas register more complaints with the US Consumer Financial Protection Bureau, Federal Communications Commission, and National Highway Traffic Safety Administration, and dispute more resolutions offered in response to their complaints. Furthermore, liberals were found to object more strongly to the hypothetical imposition of an unanticipated banking fee, and this effect was mediated by system justification. Inspired by Jung and colleagues, we investigated the hypothesis that liberals would also be more likely to buy and boycott consumer products for political reasons. We analyzed data from the American National Election Studies and European Social Surveys and discovered that, even after we adjusted for demographic factors, liberals in the United States and leftists in all 15 European countries were more likely than conservatives and rightists to report having bought a product—or refrained from buying a product—for political reasons.

消费者行为政治心理学政治消费消费者投诉