Customer engagement in UK water regulation: towards a collaborative regulatory state?
研究了苏格兰和英格兰/威尔士水务监管中价格设定环节的客户参与，发现监管者引入客户参与是为了激励受监管企业提高效率，表明协作监管正被用于推进专家监管者的经济目标。
Little is known about how processes of ‘expert’ control interact with or move towards collaborative models of regulation. This paper focuses on a critical example of such an apparent shift: customer engagement in price-setting in water regulation in Scotland and England/Wales. By drawing on original interview and documentary analysis, the paper demonstrates a neglected rationale for and usage of ‘collaborative regulation’: regulators introduced customer engagement to incentivise regulated firms into further efficiencies. This points towards an increasing hybridisation of the contemporary regulatory state, in which collaborative regulatory processes are used to advance ‘econocratic’ objectives of expert regulators.