数字商品比实体商品价值更低

Digital Goods Are Valued Less Than Physical Goods

Journal of Consumer Research · 2017
被引 315 · 同刊同年前 10%
FT 50UTD 24ABS 4★

中文导读

通过五个实验发现,人们对同一商品的数字版比实体版估价更低,愿意支付更少,购买意愿也更弱,原因在于数字商品更难让人产生心理所有权。

Abstract

Abstract Digital goods are, in many cases, substantive innovations relative to their physical counterparts. Yet, in five experiments, people ascribed less value to digital than to physical versions of the same good. Research participants paid more for, were willing to pay more for, and were more likely to purchase physical goods than equivalent digital goods, including souvenir photographs, books (fiction and nonfiction), and films. Participants valued physical goods more than digital goods whether their value was elicited in an incentive compatible pay-what-you-want paradigm, with willingness to pay, or with purchase intention. Greater capacity for physical than digital goods to garner an association with the self (i.e., psychological ownership) underlies the greater value ascribed to physical goods. Differences in psychological ownership for physical and digital goods mediated the difference in their value. Experimentally manipulating antecedents and consequents of psychological ownership (i.e., expected ownership, identity relevance, perceived control) bounded this effect, and moderated the mediating role of psychological ownership. The findings show how features of objects influence their capacity to garner psychological ownership before they are acquired, and provide theoretical and practical insights for the marketing, psychology, and economics of digital and physical goods.

市场营销消费者行为心理学经济学