Strategic monitoring of port authorities activities: Proposal of a multi-dimensional digital dashboard
本文针对港口当局角色转变带来的监控需求，提出一个整合运营、财务、客户满意度、安全与可持续性等多维度的数字仪表盘，并分析数字技术如何支持其实现及工具实施的演进阶段。
The consequence of port evolution is that port authorities (PA) around the world are modifying their nature and their role, acquiring more and more an active role in the governance of logistic systems and are often adopting managerial and entrepreneurial behaviours. This new role of PA requires the adoption of a complex approach to monitoring the performance of the single stakeholders and of the whole port. Existing studies on port performance consider only specific indicators of port performance such as operational and financial efficiency neglecting aspects like customer satisfaction, port security and port sustainability. This paper tries to fill this literature gap: (i) outlining an integrated multi-dimensional dashboard to monitor port performance in a strategic perspective; (ii) analysing the role of digital technology to support the PA in the implementation of the monitoring dashboard; (iii) defining the evolutionary stages of tools implementation in the strategic monitoring of PAs.