Role of restaurant employees’ intrinsic motivations on knowledge management
基于需求理论和知识管理研究，调查餐厅员工的内在动机如何影响其知识分享和应用行为，并发现知识应用行为促进创新。
Purpose This study aims to investigate the role of restaurant employees’ intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application behaviors, based on need theory and prior knowledge management research. Design/methodology/approach A cross-sectional, self-administered survey was used to collect data from employees who work in the food and beverage sections of hotels, coffee shops or restaurants. Findings Results from this study supported the role of employees’ intrinsic motivations to share knowledge with other employees and apply their knowledge to actions. Moreover, results identified employees’ knowledge application behaviors that influenced their innovative behaviors. Originality/value This paper investigated the role of restaurant employees’ intrinsic motivations on their knowledge management and innovative behaviors.